Subscription Renewal Manager at Eco-Counter

Location: Montreal

Become the Subscription Renewal Manager at Eco-Counter, enhancing client relationships while managing renewals and addressing billing inquiries. This hybrid role is focused on North American public agencies.

In this position, you will lead subscription renewals, ensuring clients feel supported and valued throughout the process.

Your role involves identifying potential churn risks, resolving billing issues, and communicating effectively with clients. You'll also collaborate with various teams to maintain coherence in client interactions and billing support.

Key Responsibilities:

• Oversee the entire subscription renewal lifecycle

• Proactively identify and resolve churn risks

• Manage software billing support and related queries

• Conduct product demos to highlight Eco-Visio's value

• Document and report on retention health metrics

Requirements:

• Experience in renewals or customer success roles

• Proficient in handling billing discussions with clients

• Capable of presenting effective software demonstrations

• Strong record-keeping and organization skills

• Flexibility to align with North America business hours

Emphasize client retention and satisfaction through dedicated service and proactive relationship management at Eco-Counter.