Senior Operational Resilience Manager

Manulife seeks a Senior Operational Resilience Manager in Toronto, Ontario, supporting global risk oversight across resilience, continuity, incidents, and crises.

Reporting to the Director, Operational Resilience, this senior role supports Manulife’s Operational Risk & Resilience Management second line of defense. You will mature enterprise frameworks through policies, methodologies, indicators, reporting, guidance, and stakeholder partnership across business, operations, technology, and risk functions.

• Develop Operational Resilience policies, standards, methodologies, templates, and tools
• Challenge resilience activities, assessments, vulnerabilities, risks, and remediation
• Build dashboards, Key Risk Indicators, and management information
• Deliver practical guidance, education, and resilience training
• Monitor regulatory developments, industry practices, and emerging risks

• Eight or more years in resilience, continuity, operational risk, or related fields
• University degree or equivalent professional experience
• Strong knowledge of resilience, continuity, and operational risk principles
• Experience developing policies, standards, indicators, reporting, and tools
• Strong analytical, communication, collaboration, and influence skills

Shape Manulife’s enterprise resilience framework through sound judgment, risk reporting, stakeholder influence, and second line oversight in Toronto.