Représentant Du Service À La Clientèle
Job in
Montreal, Montréal, Province de Québec, Canada
Listing for:
Point Zero
Full Time
position
Listed on 2026-01-30
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual, Technical Support
Job Description & How to Apply Below
Position: REPRÉSENTANT DU SERVICE À LA CLIENTÈLE
Location: MontrealJOB DESCRIPTION
Job DescriptionThe Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure
customer satisfaction.
Requires experience in the fashion field or in a related area. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor/manager. The target is to ensure excellent service standards and maintain high
customer satisfaction.
Job functions/ Requirements:Open and maintain customers by recording all informationManage large amounts of incoming calls/ emailsResolve product or service problems by clarifying the customer's complaint to supervisor; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolutionPrepare product or service reports by collecting and analyzing customer informationContribute to team effort by accomplishing related results as neededHandle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensureKeep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesGo the extra mile to engage customersResolve customer complaints via phone, email, mail or social mediaUse telephones to reach out to customers and meet sales targets/ generate salesGreet customers warmly and ascertain problem or reason for callingAssist with placement of orders, refunds, or exchangesAnswer questions about warranties or terms of saleSuggest solutions when a product malfunctionsHandle product recallsAttempt to persuade customer to reconsider cancellationInform customer of deals and promotionsWork with customer service manager to ensure proper customer service is being deliveredStrong phone contact handling skills and active listeningAbility to multi-task, prioritize and manage time effectivelyJunior position with lots of growth possibility within organizationStrong computer skills (Mandatory & Priority):
Proficient in Microsoft office suite, Good knowledge in Exchange. Excel and Word.Strong knowledge on Internet Browser navigation, Google and searchesBilingual :
French and English
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