Customer Experience Associate Montreal West - part time

Role Overview

Customer Experience Associate at TD Canada Trust. This frontline banking role involves delivering excellent customer service, processing financial transactions, and recommending tailored banking solutions.

Location: Dollard-des-Ormeaux, Quebec, Canada

Hours: 15 hours per week

Personal & Commercial Banking

USD 21.50 – 27.05 CAD per hour (subject to candidate’s skills, experience, and location)

• Process financial transactions such as deposits, withdrawals, and bill payments following standard operating procedures, industry regulations, and TD Code of Conduct and Ethics.
• Identify and understand customer needs to recommend suitable banking solutions while handling sensitive information with discretion.
• Respond to and resolve customer concerns using standard procedures, escalating non‑standard issues when necessary.
• Achieve assigned goals by promoting banking solutions and completing business processes accurately and in a timely manner.
• Build personal connections with customers to convey banking solutions and processes clearly.
• Contribute to a positive, diverse, and equitable work environment through teamwork and participation in performance development.
• Assist the team by maintaining awareness of routine activity status and treating coworkers with respect and dedication.
• Deliver high‑quality customer experiences and propose operational improvements where opportunities exist.

• High school diploma and/or 1+ years of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong administration, organizational, planning and time‑management skills for a fast‑paced environment.
• Proficient in MS Office (Word, Excel, Outlook) and internet usage.
• Initiative‑driven, accurate, and detail oriented, capable of handling multiple tasks and shifting priorities.
• Excellent communication skills, both verbal and written, with a calm, courteous, and effective customer‑oriented style.

Our Total Rewards package includes base salary, variable compensation, health and wellbeing benefits, savings and retirement programs, paid time off, banking discounts, career development, and recognition programs.

Training and onboarding sessions will be provided to ensure success in the role. TD is committed to accessibility and will provide reasonable accommodations throughout the interview process.

Applicants are encouraged to be bilingual or French‑speaking. Language requirements will be assessed upon posting of specific positions.