Représentant; e bilingue en soutien terrain – Diagnostics Est - Bilingual Field Suppo

Job Overview

Veterinary Technicians and Practice Managers working as a Field Support Representative (FSR) for Diagnostics will collaborate with an internal team to develop strategies and maintain customer accounts through education and other customer‑centric solutions. No two days are the same, and you’ll spend your time in the field building relationships, solving problems, and supporting customer success.

• You’ll travel up to 75% of the time (5+ days of car travel per week and 6‑8+ overnights per month); weekend hours and weekday overtime may also be required.
• You would install and train the staff in the clinic on the best way to use IDEXX analyzers (e.g., Pro Cyte, Catalyst One, Sedi Vue, InVue).
• You’ll support critical customer visits, providing onsite technical troubleshooting when things don’t go according to plan.
• You’ll work remotely from a home‑based office.
• You’ll utilize a wide array of programs to plan and strategize your customer visits, enabling you to serve as a true IDEXX Ambassador and be viewed by your customers as a trusted partner.
• You’ll manage your schedule based on the unique attributes and needs of your customers, while also keeping a focus on your own professional development and growth.

• 3+ years of experience working in a veterinary practice or similar work experience.
• Familiarity with IDEXX products.
• Must be fluent in French & English.
• Valid driver’s license and acceptable driving record required.
• Residency in the Montreal East, QC area and willingness to travel within this territory and occasionally outside of this territory as needed (if outside the territory, self‑relocation would be required).
• Ability to build and maintain relationships to gain confidence and trust from others.
• Strong communication and ability to collaborate with customers, management, and peers.
• Planning and prioritization skills, to make quality, timely decisions.
• Effective listening skills, to discover customer needs and adapt your approach and demeanor to different situations.
• Comfort learning and using technology such as computers, tablets and smart phones (computer networking experience is a plus).
• Ability to perform the physical aspects of the role, including extending and reaching with hands and arms, using hands and fingers to handle, squeeze, twist and manipulate objects, controls and tools; plus, occasionally climbing, balancing, bending, stooping, kneeling or crouching; and lifting, moving, and carrying up to 60 pounds.
• Specific vision abilities including close vision, colour vision, depth perception, and the ability to adjust focus.
• Hearing acuity sufficient to effectively communicate with customers and employees via telephone and in person.
• Ability to effectively communicate in English with customers and team members.
• Ability to travel and work within the assigned area, drive car for extended periods, and work and/or have contact with animals.

• Hourly rates targeting $30 — $35 per hour, based on experience.
• Opportunity for annual cash bonus.
• Health, dental and vision benefits day‑one.
• RRSP benefit.
• On‑the‑job training and career advancement opportunities.
• Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, foundation donation matching, company car and more.
• A dynamic and exciting career that utilizes your veterinary practice experience and technical skills, allows you to travel, meet new people, expand your knowledge and skill set, all while positively impacting the lives of pets and their owners.
• Continued growth within your position through comprehensive training programs.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign‑born residents and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition,…