Bilingual Customer Service Specialist at Mabe

Location: Saint-Jérôme

Become a pivotal part of Mabe’s Customer Service team in Moncton, assisting customers in both French and English. Address inquiries about product warranties and service requests while managing multiple applications seamlessly.

As a Bilingual Customer Service Specialist, you’ll effectively handle inquiries from Canadian customers. This role demands fluency in both French and English, a college degree or equivalent experience, plus two years in customer service. Your strong interpersonal and technical skills will allow you to address resolutions promptly and escalate issues as needed.

Key Responsibilities:

• Respond to inbound customer calls regarding appliances

• Manage multiple software applications for efficient service

• Process real-time transactions and follow up on commitments

• Identify and escalate unresolved issues to supervisors

• Maintain high standards of customer service excellence

Requirements:

• Fluency in French and English

• College degree or equivalent experience required

• Minimum two years of customer service experience

• Strong keyboard skills with 30 WPM minimum

• Dependable with a commitment to service

Embrace the chance to impact customer satisfaction positively while working with Mabe in Moncton.
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