Personal Banking Associate Trainee

Work Location

Dollard-des-Ormeaux, Quebec, Canada

37.5

Personal & Commercial Banking

45 700$/$45,700 - 61 00$/$61,000 CAD

Personal Banking Associate Trainee

At TD Canada Trust we build deep and lasting relationships with customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. In the branch, we understand customer needs and identify opportunities to promote products and services while ensuring a positive experience.

• Engage customers in day‑to‑day advice needs, service transactions, digital education, and problem resolution related to banking solutions.
• Understand customer needs and guide them to the right contact person for appropriate solutions while exercising good judgement in confidential matters.
• Build customer confidence on emerging digital banking trends by educating them on mobile, ATM, and online banking.
• Support frontline staff with scheduled cash and non‑cash transactions; resolve critical issues and report non‑standard matters to management.
• Recommend improvements to work practices, branch operations and processes to enhance customer experience and operational excellence.
• Participate in the timely and accurate completion of business processes and procedures.
• Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics.
• Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common objectives.

• High School diploma and/or 1+ years of relevant experience.
• Investment Funds Canada (IFC) or equivalent – post‑appointment within 6 months.
• Post‑Secondary or Undergraduate degree (in related field) preferred.
• Proficiency in using MS Office (Word, Excel and Outlook), branch software and internet.
• Knowledge of banking solutions and processes to advise customers.
• A self‑starter who works independently in a dynamic work environment through strong administration, organizational, planning and time‑management skills.
• A dynamic, diligent, and effective influencer with can‑do attitude to exercise initiative and handle several tasks and changing priorities.
• A strong communicator with established customer experience skills who can effectively connect, both verbally and in writing, with customers and related teams in a courteous, effective manner.

This opportunity includes a mobility clause that requires a candidate to be mobile within the assigned district. Upon completion of the training program, we intend to assign you to a position which will be compatible with your training. The timing of this posting will be determined by your progress and our ability to identify an appropriate opportunity. This may involve a transfer and geographic relocation within your assigned region.

You are mobile to any location in this region. Mobility is a condition of employment.