Customer Experience Leadership in Granby

Position: Customer Experience Leadership Role in Granby
Location: Granby

Take the lead as a Customer Experience Lead at Scotiabank in Granby, Quebec, focusing on exceptional service and team management. This role is a cornerstone for driving customer satisfaction and achieving financial goals.

In the Customer Experience Lead position, you will supervise a team of Customer Experience Associates, encouraging a commitment to customer service excellence. As Officer in Charge, you will assist with critical situations, customer escalations, and contribute to branch success by locating areas for enhancing service experiences.

Your role includes implementing new policies and leading change management initiatives.

Key Responsibilities:

• Manage and inspire a team of Customer Experience Associates

• Cultivate relationships with customers and ensure service quality

• Act as Officer in Charge for branch emergencies

• Discover ways to improve customer experiences continually

• Lead the implementation of policy changes

Requirements:

• Excellent leadership and coaching skills

• Flexibility in work schedule essential

• Banking experience highly valued

• Proficiency in demonstrating digital self-service banking

• Team scheduling and management experience

Empower your career at Scotiabank by leading customer experience initiatives in Granby.
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