Customer Service Representative

Position: Customer Service Representative at Teladoc Health
Location: Dollard-des-Ormeaux

Join Teladoc Health as a Customer Service Representative, focusing on Patient and Member Support. Skillfully manage calls, emails, and chats to deliver exceptional service in a dynamic work environment.

In this role, you will engage with members and patients to address inquiries effectively, utilizing your strong communication skills to simplify complex information. By resolving issues and handling sensitive situations, you will make a meaningful impact on customer satisfaction.

Key Responsibilities:

• Handle varied communication channels including calls and emails

• Explain complex services clearly to diverse members

• Employ strong problem-solving abilities to tackle issues

• Maintain high levels of customer satisfaction

• Provide accurate information on Teladoc Health offerings

Requirements:

• High level of empathy and active engagement with customers

• Strong organizational skills under pressure

• Adaptability to new workflows and environments

• Required bilingual proficiency in English and French

• Flexible scheduling available with a minimum hourly commitment

Enhance your career in healthcare and technology with this rewarding customer service role.
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