Station Terminal Operation Control; STOC Coordinator Job Montréal area,Montreal Province de Québec Canada,Customer Service/HelpDesk

Position: Station Terminal Operation Control (STOC) Coordinator (FT)
Location: Montreal

Job Description - Station Terminal Operation Control (STOC) Coordinator (FT) (YUL-STOC-5200-26)
The initial review of applications will begin on the "Apply by Date" indicated. Applications received after this date may not be considered. Exception:
Some positions may remain posted for applicant evaluation on an as needed basis. Please note that job postings will in general remain posted until such time as the position is filled.Station Terminal Operation Control (STOC) Coordinator (FT)

Primary Location

:

CA-QC-Montréal

Job Type:Permanent

Shift: Shift Work

To provide support services for airport day-to-day operations ensuring the highest level of customer service is delivered.

Maintain radio communication with flight crews and ground personnel.

Receive and relay information between flight crews, ramp, sales, commissary and maintenance personnel.

Plot gate assignments on Gate Management System and plan/coordinate aircraft towing in accordance with gating restrictions to ensure safe movement of aircraft, personnel and passengers.

Monitor forecasts and routing changes, forecast all changes in arrival/departure times, notify appropriate personnel and update FIDS/FMIS screens accordingly.

Investigate delays and code them in the appropriate Airport Operations systems.

Assist in other related duties as instructed by shift manager/supervisor.

Perform duties in accordance with established policies and procedures while giving primary consideration to personal safety, and the safety of co-workers and customers.

Perform other related duties, as assigned.

High School Diploma or equivalent.

Proficiency in working with multi computer screen system.

Demonstrated ability to thrive in a fast-paced, high stress environment.

Excellent multitasking and decision-making skills.

Must obtain and maintain a Restricted Area Identification (to be obtained upon employment).

Willing and able to work varying shifts.

Ability to remain seated for extended periods while working at a computer workstation.

English language fluency or working knowledge.

Note:

Bilingualism (English and French) is required to work in Montreal.

Post-Secondary Degree.

Restricted Radio Operator Certificate.

Customer service experience.

Experience in the airline industry.

Experience using the ALTEA reservation system.

Experience with Microsoft Word, Excel, Outlook and Teams.

Enjoy exclusive employee travel programs across the Air Canada network, giving you and your family access to incredible destinations.

Secure your future with our competitive defined contribution pension plan designed to support long-term financial well-being.

Benefit from a comprehensive health and wellness package, including health, dental, life, and disability coverage to keep you and your loved ones protected.

Jazz Aviation LP (Jazz) is Canada’s largest regional airline and Air Canada’s primary Air Canada Express operator, connecting people and communities to approximately 70 destinations across North America.

With over 4,200 dedicated professionals, Jazz fosters a workplace united by purpose and supported by programs and policies that promote safety, diversity, and wellness. Jazz is proud to be recognized for its strong commitment to people and culture. Visit our page to learn more about the honours we've earned.

Join our award-winning team and be part of shaping the future of regional aviation!

Jazz values diversity and we empower our employees to foster an internal culture of inclusion. Jazz is committed to providing equitable opportunities for employment and career advancement and we will continuously work to create inclusive and accessible work environments to maximize individual potential as well as psychological health and safety. Meeting the needs of passengers is critical to our success and we recognize the importance of a workforce that is reflective of the communities we serve.