Corporate Travel Agent NA

You are the front line of the traveler experience for some of North America's most discerning corporate clients. You manage the full travel lifecycle — air, hotel, rail, and car — while holding the twin accountabilities that never come apart in this industry: an exceptional traveler experience and strict alignment with client policy.

This is not a transactional role. You are a trusted advisor who builds relationships, protects sensitive information, and brings intelligence to every interaction. The work compounds. So does the trust.

Manage reservations with precision and ownership.

You handle new and existing domestic and cross-border travel reservations across North America using GDS and OBT platforms. You modify itineraries accurately and efficiently, from name corrections to routing changes. You interpret and communicate fare conditions, flight credits, and restrictions clearly, the first time.

Own policy compliance and protect client trust.

Every booking aligns with the client's specific travel policy and approval processes. You know the rules, you apply them, and you handle sensitive traveler information with the discretion that high-trust relationships require. In this vertical, that is not a compliance checkbox. It is the foundation of the relationship.

Advise, not just book.

You proactively identify opportunities to enhance the experience, recommending complementary services before the traveler thinks to ask. Loyalty programs, traveler preferences, cost-effectiveness, and policy do not pull in four directions in your hands. You find the balance and you make the recommendation with confidence. The best agents at Encore do not wait for a request. They anticipate one.

Build relationships that hold.

You deliver consistent, high-quality service to travelers who have high expectations and low patience for friction. They remember how you made them feel. You make them feel taken care of.

• Three or more years of experience in the travel industry, with corporate travel experience strongly preferred.
• Proficiency in Apollo and Galileo GDS systems.
• Experience with Online Booking Tools.
• Strong knowledge of North American geography, fare rules, cabin classes, TSA and CBSA guidelines, and baggage policies.
• The ability to research and communicate global travel and entry requirements clearly and accurately.
• Excellent written and verbal communication in English, with the consultative instinct to turn a booking conversation into a value-added exchange.
• The organizational precision to move quickly without losing a detail.

• Familiarity with Dialpad and Zoho Desk.
• Proficiency in Microsoft Office Suite.
• A college diploma or university degree.

Encore has maintained an average client relationship of 15 years. That number does not happen by accident. It happens through people who treat every interaction as if the relationship depends on it, because it does.

If you are the kind of professional who finds deep satisfaction in a perfectly constructed itinerary, who takes it personally when a traveler is not taken care of, and who wants to be part of a team where good enough is a starting point rather than a destination, Encore is built for you.

Les voyages d'affaires, c'est personnel. Le voyageur qui prend un vol à 6 h a des gens qui l'attendent à destination. Le dirigeant dérouté à cause d'une tempête a besoin de quelqu'un qui connaît déjà ses préférences, ses numéros de fidélité et ce qu'il aurait demandé s'il y avait pensé. Le grand voyageur qui est parti depuis deux semaines veut simplement rentrer à la maison.

C'est ça, le travail. Et les meilleurs agents comprennent que chaque réservation représente une personne, pas seulement un itinéraire.

Chez Encore, l'exactitude, c'est le minimum. Le standard, c'est le soin avec anticipation : régler un problème avant même que le voyageur sache qu'il en a un.

Comme Conseiller ou Conseillère en voyages d'affaires chez Encore, vous êtes en première ligne de l'expérience voyageur pour certains des clients corporatifs les plus exigeants en Amérique du Nord. Vous gérez le cycle complet du voyage —…