Bilingual Customer Support Blainville Hybrid

Location: Blainville

Join SPI Santé Sécurité as a Bilingual Customer Service Representative in Blainville, Quebec. This full-time, hybrid role requires fluency in French and English while delivering excellent service.

In this mid-level position, you will support customers through various channels while addressing inquiries and resolving complaints about products and services.

Your role is crucial in ensuring customer satisfaction, requiring strong communication skills and the ability to assess needs effectively.

Experience with CRM systems is a plus.

Key Responsibilities:

• Answer customer requests via phone, chat, and email

• Conduct data entry and perform necessary research

• Provide accurate information on products and services

• Quickly respond to customer inquiries efficiently

• Propose appropriate solutions to enhance satisfaction

Requirements:

• Bilingual in French and English, written and spoken

• Previous customer service experience preferred

• Familiarity with CRM tools a plus

• Technologically savvy and adaptable

• Knowledge of health and safety beneficial

Enhance your customer service skills with SPI Santé Sécurité while making a meaningful impact in Blainville.
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