Senior Associate Customer Experience

Position: Scotiabank Senior Associate for Customer Experience
Location: granby

Join Scotiabank as a Senior Associate in Customer Experience. Drive customer satisfaction and utilize your technical skills to enhance digital banking experiences.
This role positions you at the core of our Canadian Banking Branch network, focusing on delivering premier customer service and building meaningful relationships. You will engage in proactive sales efforts, assist clients with their banking queries, and promote technology use among customers. Ideal candidates are enthusiastic, driven, and enjoy working in a collaborative team environment.

Key Responsibilities:

• Manage customer flow and ensure prompt assistance

• Identify sales opportunities and assist with simple transactions

• Build strong relationships, enhancing client retention

• Drive usage of mobile and digital banking features

• Work towards branch performance goals and targets
Requirements:

• Proven customer service expertise

• Experience in conducting simple sales and advice

• Strong understanding of banking technology

• Previous experience in banking preferred

• Willingness to work a flexible schedule
Become part of Scotiabank's innovative team dedicated to customer service excellence and technology integration.
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