Customer Response Duty Manager at Airbus

Location: Mirabel

Join Airbus' Customer Response Center as a Duty Manager in Mirabel, Quebec, where your technical skills in aircraft systems will enhance customer support for the A220 fleet. Be at the forefront of operational excellence!

This role involves leading the coordination of return-to-service activities for AOG aircraft and ensuring timely resolution of operational issues. Work collaboratively across Airbus departments while managing databases and communication with clients. Your expertise will drive improvements and enhance service quality for our A220 customers worldwide.

Key Responsibilities:

• Lead the coordination of AOG return-to-service processes

• Develop action plans for efficient ground aircraft operations

• Collaborate with internal specialists and external resources

• Maintain client visibility during case resolution

• Identify and escalate emerging trends to resolve issues

Requirements:

• Minimum five years in aviation, with technical experience

• In-depth knowledge of flight operations and aircraft

• Bilingual in French and English

• Strong problem-solving and leadership capabilities

• Excellent multitasking and communication skills

Utilize your aircraft knowledge and leadership skills at Airbus to support innovative customer service solutions in aviation.
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