Bilingual Customer Service Representative

Bilingual Customer Service Representative

Drive customer-focused billing support in a fast-paced insurance environment, handling inquiries, resolving discrepancies, and collaborating with brokers and underwriters. This on-site Montréal role blends customer service, problem-solving, and administrative expertise in a structured, high-volume contact center setting.

What is in it for you:

• Hourly salary of $23.

• 7-month contract.

• Full-time position: 37.50 hours per week.

• Training period: 2 weeks, Monday to Friday, from 8 am to 4 pm.

• Regular schedule following training:
Monday to Friday, from 9 am to 5 pm.

• On-site in Montréal (Chabanel area).

Responsibilities:

• Provide first-class customer service by handling billing-related inquiries via telephone in a professional, timely, and courteous manner.

• Investigate and resolve billing discrepancies in collaboration with brokers and underwriters.

• Communicate clearly and empathetically with customers through phone and email interactions.

• Interpret customer needs and respond appropriately with accurate information on programs and services.

• Gather relevant information to ensure seamless customer interactions.

• Take ownership of customer issues and follow through to resolution.

What you will need to succeed:

• Bilingual in English and French to support clients in both languages.

• Professional telephone and email communication skills.

• Strong interpersonal, communication, and problem-solving skills.

• Demonstrated ability to analyze and resolve customer concerns.

• Previous customer service experience, preferably in a call center environment.

• 1-2 years of experience in a contact center environment.

• Strong ability to multitask in a fast-paced setting.

• Proficiency with word processing, Excel, and web-based/Windows applications.

Why Recruit Action?

Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.

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