Parts & Service Coordinator

Key Responsibilities:

• Customer Service: Provide professional and courteous service, addressing customer concerns and offering tailored solutions.
• Troubleshooting & Problem Resolution: Diagnose truck equipment issues and collaborate with technicians for timely resolution.
• Service Recommendations: Offer detailed advice on repairs, maintenance, and upgrades for truck equipment and accessories.
• Appointment Coordination: Schedule and manage service appointments, ensuring efficiency and minimal wait times.
• Documentation & Record-Keeping: Maintain accurate records of customer interactions, service requests, and work performed.
• Pricing & Quoting: Provide transparent pricing estimates and explain cost breakdowns to customers.
• Customer Follow-Up: Ensure customer satisfaction by following up after service and addressing any concerns.
• Product Knowledge & Training: Stay updated on industry trends and attend training to enhance expertise.
• Collaboration: Work closely with internal teams to streamline operations and improve customer service.
• Compliance & Safety: Adhere to company policies and safety regulations.
• Parts Identification & Ordering: Assist customers in identifying and ordering the correct parts, manage inventory, and track orders.
• Technical Assistance: Offer guidance on installation, maintenance, and troubleshooting of equipment.
• Warranty Claims: Support customers with warranty claims and liaise with suppliers to resolve issues.
• Shipping & Receiving: Assist with incoming and outgoing shipments, ensuring accuracy and proper documentation.