Customer Service Representative

Position: BMO Customer Service Representative Role
Location: Granby

Deliver exceptional customer service as a Customer Service Representative  your skills to identify customer needs and provide financial solutions tailored to their interests.

In this role, you will connect with BMO customers and prospects, collaborating with branch partners to enhance the customer experience. You'll provide guidance on digital banking options and manage customer inquiries efficiently. Engage in meaningful conversations to uncover banking and credit card needs, escalating complex cases when necessary.

Key Responsibilities:

• Identify customer needs and refer to BMO specialists

• Support requests for banking services and handle transactions

• Welcome customers warmly, ensuring seamless service

• Offer advice on digital self-serve banking options

• Manage cash transactions and operational activities

Requirements:

• No prior experience necessary; related degree preferred

• Understanding of personal and commercial banking solutions

• Proficient with social media and digital tools

• Strong interpersonal skills for building rapport

• Resourceful self-starter with a commitment to service

Bring your passion for helping customers and your collaborative spirit to BMO’s team.
#J-18808-Ljbffr