Bilingual Customer Experience Specialist

Position: Bilingual Customer Experience Specialist at Quince
Elevate customer interactions as a Bilingual Customer Experience Specialist age with customers in both French and English through various channels, delivering exceptional service and expertise.

Join Quince, a company dedicated to redefining luxury retail. As a Customer Experience Specialist with a focus on retention, you'll be the guiding force behind our customer interactions.

Your role will involve resolving issues with empathy, navigating tools seamlessly, and transforming challenges into positive experiences.

Key Responsibilities:

• Own customer interactions from start to finish

• Resolve issues empathetically and efficiently

• Share insights to enhance customer experience

• Become a product expert to guide customers

• Navigate tools while maintaining a human touch

Requirements:

• High School diploma or GED required

• Bilingual in French and English essential

• Minimum 2 years of customer service experience

• Proven relationship-building skills in remote environments

• Dedicated workspace with reliable high-speed internet

Bring your digital intelligence and empathy to create lasting loyalty at Quince.
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