Client Service Representative

Client Service Representative

Carling Animal Hospital

We are a fast-paced veterinary clinic dedicated to providing exceptional care for our patients and outstanding service for their owners. We are seeking a friendly, organized, and dependable Client Service Representative (CSR) to join our team. This role is the first point of contact for our clients and plays a vital role in creating a positive and supportive experience for both clients and patients.

Key Responsibilities

Greet clients warmly in person and over the phone

Answer a high volume of phone calls in a professional and efficient manner

Schedule appointments and manage the clinic calendar

Troubleshoot client concerns with empathy, professionalism, and clear communication

Relay information accurately between clients, veterinarians, and technical staff

Process payments and maintain accurate client and patient records

Support daily front-desk operations in a fast-paced environment

Maintain a calm, positive attitude during busy or stressful situations

Qualifications & Skills

Excellent verbal and written communication skills

Comfortable answering phones and handling multiple tasks at once

Strong problem-solving skills and ability to de-escalate client concerns

Friendly, compassionate, and client-focused demeanor

Ability to work efficiently in a fast-paced environment

Basic computer skills; experience with veterinary software is a plus

Previous customer service experience preferred

What We Offer

A supportive, team-oriented work environment

Opportunities to learn and grow within the veterinary field

Competitive pay based on experience

Employee pet care discounts (if applicable)

Health insurance, Dental, RRSP matching

Schedule

Full time

Weekdays / evenings

Job Type: Full-time

Benefits

Dental care

Life insurance

On-site parking

Paid time off

RRSP match

Work Location:

In person

#J-18808-Ljbffr