ONSITE Customer Service Representative - Call Centre - Trilingual; Spanish, Portuguese, English, French Représentant

ONSITE Customer Service Representative
- Call Centre
- Trilingual (Spanish, Portuguese, English, French)

Job Description:

i2c Customer Service Representative is responsible for handling all customer concerns. Some of these responsibilities includes; interacting with customers over the phone and/or via email. Our Customer Service Representatives are required to maintain a high level of professionalism and knowledge, as they are i2c first contact with customers. Each interaction is a great opportunity for i2c Customer Service Representative to add value to the organization

At i2c Inc., people are our strength. We are currently seeking On Site Customer Service Representatives for day and evening shifts to provide great service to our customers. If you enjoy helping others and making a difference, we want to talk with you!

NOT A REMOTE POSITION

** Full-Time Positions available**

Duties/Responsibilities:

• Provide customer support to consumer cardholders. Confidently answer contacts, through multiple. channels (i.e. Phone, Email), from customers regarding products and services.
• Follow defined Standard Operating Procedures (SOPs) that support operational performance.
• Share shift summaries and any required reporting with respective Supervisors and Managers.
• Utilize a comprehensive approach during i2c customers call inquiries to reach a complete and accurate resolution preventing customer recontracts.
• Must maintain a high level of confidentiality and discretion due to the data sensitivity nature of the work.
• Responsible for following information security tasks as part of the work scope.
• Works closely with relevant groups and timely reports and alerts concerned units for effective response regarding customer transaction inquiries.
• Stays abreast with regulations and industry best practices.
• Work on project assigned by management.

Required Education/Skills/Abilities:

• High School Diploma or equivalent
• Must be Tri-lingual (English
  - Spanish-French), (English-Portuguese-French), (English-Spanish-Portuguese)
• Relevant CSR experience preferably with a background in call center operations.
• Excellent verbal skills and professional
• Familiar with basic computer operations.
• Ability to manage time effectively and to meet attendance procedures to include a minimum of 40 hours or 20 hours part time, weekly with shifts that include various days and hours.
• An excellent written and verbal communicator with the ability to build and maintain strong working relationships.

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.

Compensation

• $19.25 Bi-lingual
• $19.75 Tri-lingual
• $2.00 - Night Shift Differential ( evening after 8pm)

Représentant du service à la clientèle sur place
- Centre d'appels
- Trilingue (espagnol, portugais, anglais, français)

Description de l'emploi:

Le représentant du service clientèle d'i2c est chargé de traiter toutes les préoccupations des clients. Certaines de ces responsabilités incluent; interagir avec les clients par téléphone et/ou par courielle. Nos représentants du service à la clientèle sont tenus de maintenir un haut niveau de professionnalisme et de connaissances, car ils sont le premier contact i2c avec les clients. Chaque interaction est une excellente occasion pour le représentant du service à la clientèle d'i2c d'ajouter de la valeur à l'organisation

Chez i2c Inc., les gens sont notre force. Nous recherchons actuellement des représentants du service à la clientèle sur place pour les quarts de jour et de soir afin d'offrir un excellent service à nos clients. Si vous aimez aider les autres et faire une différence, nous voulons parler avec vous !

PAS UNE POSITION À DISTANCE

** Postes à temps plein/partiel disponibles **

Devoirs et responsabilités:

• Fournir un soutien à la clientèle aux titulaires de carte de consommation. Répondez en toute confiance aux contacts, à travers plusieurs. canaux (c'est-à-dire téléphone, courielle) des clients concernant les produits et services.
• Suivez les procédures d'exploitation standard (SOP) définies qui soutiennent la performance opérationnelle.
• Partagez les résumés de quart de travail et tout rapport requis avec les superviseurs et les gestionnaires respectifs.
• U…