Agent; e au Service à la Clientèle, Bilingue QC

Position: Agent(e) au Service à la Clientèle, Bilingue QC
We use technology to solve problems in spaces, light, and more things to come… for our customers, our communities, and our planet. Acuity Inc. (NYSE: AYI) is a market‑leading industrial technology company that designs, manufactures, and markets products and services that make a valuable difference in people’s lives through its two business segments, Acuity Brands Lighting and Lighting Controls (ABL) and the Intelligent Spaces Group (ISG).

Positioned at the intersection of sustainability and technology, our businesses develop technology that helps customers save energy and reduce carbon emissions while fostering growth through innovative new products and services such as lighting, lighting controls, building‑management solutions, and location‑aware applications.

Job Summary
Under the supervision of the Customer Service Supervisor, the Customer Service Representative addresses customer needs by phone and/or email and ensures consistent follow‑up on orders and quotations. They establish and maintain a relationship of trust with internal and external customers and provide high‑quality service under the best conditions (speed, professionalism, etc.).

Key Responsibilities

Ensure processing of orders from receipt through invoicing and delivery.

Ensure order accuracy in terms of pricing, product configuration, and delivery date.

Analyze the appropriateness of credit requests.

Provide solutions to customer service requests or situations and conduct thorough follow‑ups to ensure excellent service.

Respond to all internal and external inquiries related to active files/orders.

Participate in the department’s technical training activities regarding new products.

Update the customer database.

Create new customer accounts in the system.

Update the territory’s sales statistical tables.

Work in partnership with our Regional Sales Directors.

Verify commissions with our manufacturers’ representatives.

Support colleagues in the department with their daily tasks.

Perform any other tasks as assigned by the immediate supervisor.

May occasionally cover for the receptionist (breaks, absences, etc.).

Travel Requirements
0-25%

Qualifications
Knowledge of another language is required for this position in order to communicate with clients, partners, and colleagues who are mostly located outside Québec. Positions permanently located in Quebec may also require knowledge of French, with French‑language training offered to incumbents lacking a good knowledge of French.

Equal Opportunity Employer
We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law.

Accommodation for Applicants with Disabilities
As an equal opportunity employer, Acuity Brands is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need an accommodation, you may contact us at , select option
4. Please clearly indicate what type of accommodation you are requesting and for what requisition.

Job Segment:
Outside Sales, Machinist, Sustainability, Database, ERP, Sales, Manufacturing, Energy, Technology

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