Description
The Appraisal Dispatcher is the catalyst to the success of the Appraisal Center of Excellence through internalization and maximizing efficiency of appraisals. Assignments are managed through the dispatcher in order to maximize resources efficiently, monitor and balance workload and as a result contribute to our Legendary Customer Experience.
As an Appraisal Dispatcher you will be required to complete the following on a day to day basis:
Organize all field appraisal/task requests in a logical manner based on the geography and capacity.
Dispatch appraisal assignments and photo based estimate as part of the distribution of claims to Appraisers and IA's.
Review claims to determine proper location/appraiser for file.
Assign claims to IA partners as required
Provide data regarding distribution of assignments to leadership team.
Redirect incorrect file assignment
Regularly collaborate with peers and leadership in the Auto PD and Residental claim teams
Regularly collarborate with preferred IA partners and Vendor Management.
Assign claims appraisal requests within Work Center and Claim Center
Work as a national dispatch group to ensure work level balance.
Dispatch files in a timely manner to continue drive legendary customer experience.
Job Requirements
The successful candidate will possess the following skills:
Highly organized
Ability to learn quickly under pressure
Advanced time management skills
Ability to adapt to change of tools or use of technology in an every changing environment
Ability to review situations in a logical manner to come up with a solution
Effective communication skills and Good interpersonal skills
Knowledge of Microsoft Office programs
Ability to manage competing priorities
Ability to identify possible gaps in process
Takes initiative to recommend process improvements
Ability to communicate effectively with peers as well as leadership team.
Ability to work in a self managed environment and can work independently with minimal supervision.
Knowledge of Work Center and Claims Centre is a definite asset.
Good understanding of regions where we provide support.
Flexibility in working hours when required.
Bilingual is preferred
Who We Are:
As part of TD Bank Group, one of Canada's largest financial institutions, at TD Insurance, we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always.
TD Insurance offers a wide range of products, including General Insurance and Life and Health. Everyday, we strive to make every interaction, product and experience remarkably human and refreshingly simple for more than four million customers who count on us.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.
Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.
If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a…
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