Customer Service Advisor​/Payroll Clerk

Position

Description:

CGI – Payroll Shared Services Centre (PSSC) offers all‑in‑one cloud solutions that simplify payroll and human capital management. We are proud of our strong client relationships, reflected in a very high customer satisfaction rate.
Every day, our team members help thousands of clients process payroll for their employees across a wide range of industries. In this role, you will contribute to the success of local businesses as part of a dynamic team of over professionals serving more than 62, clients.
We are looking for a reliable and motivated individual. Are you ready to play a key role?

What we offer you:

Continuous learning:
Paid, comprehensive, and ongoing training on payroll in Canada
Work‑life balance:
Flexible daytime weekday schedule
Recognized workplace:
One of the Best Workplaces in Canada (Great Place to Work® certification)
Well‑being and benefits:
Employee Assistance Program, health and wellness programs, comprehensive insurance coverage, and financial assistance for job‑related education

Career development :
Supported by a structured professional development plan
Financial advantages:
Access to the employee share purchase plan and profit‑sharing plan from day one
Customized benefits:
Flexible insurance plans, telemedicine services, and much more

Your future duties and responsibilities:

You will help people and make a positive impact by bringing a human touch to the relationship between clients and the company, acting as a trusted advisor.
In a typical day, you will:

-Provide phone support to clients regarding the use of the payroll application and its add‑on modules
-Guide clients on payroll legislation and regulatory requirements
-Ensure follow‑up and resolution of client cases in accordance with service level agreements (SLAs)
-Identify and document issues encountered to support continuous improvement
-Communicate with clients in your portfolio to collect payroll data
-Produce payroll according to client expectations and applicable legislation
-Plan and organize your workload to meet service levels and client expectations
-Provide occasional support to clients during payroll data entry

Required qualifications to be successful in this role:

You will use our payroll solutions to assist our clients online or by phone.

-Diploma of Vocational Studies (DEP) or college diploma in administration, accounting, human resources, or any other relevant combination of education and experience
-Two years of customer service experience, preferably in a call center environment
-Customer‑service‑oriented approach and strong problem‑solving skills
-Excellent verbal and written communication skills in both French and English
-Good knowledge of Microsoft Office tools (Word, Excel, PowerPoint) and Internet browsers
-Knowledge of payroll systems (experience with the Nethris application is an asset)
-Training “Understanding Online Payroll Principles” from Ahuntsic College or S.C.P. certification from the National Payroll Institute (NPI) is an asset

CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $40 –$65 . This role is an existing vacancy.

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Bilingualism (French and English) is required for this position due to the nature of the role requiring interaction with national and global clients.

Skills: