Customer Service Representative – Luxury Retail – English - Hybrid Montreal,Quebec Job Montréal area,Montreal Province de Québec Canada

Location: Montreal

Your potential has a place here with TTEC’s award-winning employment experience. As a Customer Service Representative working Hybrid as required by the business, in Montreal, Quebec, Canada
, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in Canada says it all.

This role is limited to residents of Montreal, Quebec, Canada only. This restriction is for this opportunity only. You may qualify for other TTEC openings. Please continue to search

What You’ll be Doing

Do you have a passion for exquisite, personalized service? Do you consider yourself a bit of a fashionista? In this role, you’ll support customers of an iconic global luxury retail brand. You’ll make use of your fashion sense and appreciation for exceptional service to help these exclusive customers to shop, resolve questions about their orders and resolve issues with white glove treatment.

You’ll report to your team leader. Seek to understand is one of our core values and working in a global company means working with teammates from around the world. As it’s important we understand one another, speaking English is required so that we can communicate with each other wherever we are.

During a Typical Day, You’ll

Answer incoming communications from customers

Conduct research to provide answers for customers to resolve their issues

Understand customers’ needs and provide alternative solutions including upselling products or services

What You Bring to the Role

Ability to commute to our Montreal office for occasional in-office shifts and training

At least 1 year of retail or online sales experience

6 months or more of customer service experience

English proficiency as you will be interacting with global customers and coworkers whose primary language is English

High school diploma or equivalent

Comfortable assisting customers and resolving customer requests on the phone

Computer experience

What You Can Expect

Full-time permanent role

Supportive of your career and professional development

An inclusive culture and community minded organization where giving back is encouraged

A global team of curious lifelong learners guided by our company values

Ask us about our paid time off (PTO) and wellness and healthcare benefits

And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visit for more information.

A Bit More About Your Role

We’re committed to helping you build the skills and confidence to succeed, from day one and throughout your career. Your training experience includes engaging, instructor‑led online sessions that use both webcam video and audio, so you can connect visually with trainers, leaders, and fellow teammates. Webcam participation is expected during all instructor‑led TTEC and client‑required training, either throughout the session or at designated times, and is encouraged during coaching sessions to support meaningful connection and collaboration.

Along the way, you’ll also have access to individualized coaching and thousands of free courses to support your growth. And while skills can be learned, your caring, supportive nature is what truly sets you apart. At TTEC, you’re part of one dynamic, global family that’s here to support you every step of the way.

You'll report to the Team Leader. You'll contribute to the success of the customer experience and the overall success of the team.

Customer Service Representative – Luxury Retail – English - Hybrid Montreal, Quebec