Bilingual Customer Service Representative; MTL, QC

Position: *Bilingual Customer Service Representative (MTL, QC)
Location: Montreal

Start date:
July 8, 2026

Bilingual Customer Service Representative
Permanent position in travel assistance within a dynamic international environment. This customer service role involves supporting travelers during medical and non-medical situations, coordinating required services, and explaining insurance coverage. Rotating schedule from 7 am to 11 pm with a hybrid work model requiring office presence in Montréal or Sherbrooke.
What is in it for you:

• Hourly salary of $

• Permanent position between 32 and 40 hours per week.

• The number of hours may vary based on operational needs.

• Full-time, on-site presence required during the first three (3) months for training.

• After training, transition to a hybrid work model with a requirement to be in the office six (6) days per month.

• Rotating schedule based on business needs.

• Availability required from 7 am to 11 pm, Sunday through Saturday, including holidays.

• Business hours may change based on operational requirements.

• 3 weeks of vacation.

• Comprehensive group benefits including health insurance (prescription drugs covered at 100%), dental insurance, life insurance, and travel insurance.

• Retirement savings plan.

• Flexible work environment with various on-site amenities including on-call doctors and dining facilities.

• Wellness program including a fitness center, physical activities, and health-related conferences.

• Opportunities for career advancement and professional development.

• Financial assistance program for continuing education.
Responsibilities:

• Answer incoming client calls and provide professional and empathetic support.

• Act as a resource person for insured members, their families, and medical facilities regarding coverage and benefits.

• Open claim files and direct clients to the appropriate healthcare providers.

• Explain travel insurance coverage, including applicable exclusions and maximum limits.

• Authorize certain medical tests and coordinate required services when necessary.

• Assist clients throughout the claims process and ensure appropriate follow-ups.

• Document interactions and transactions in the claims management system.

• Collaborate with various departments to resolve client requests and complaints.

• Maintain a high level of customer service in a fast-paced, team-oriented environment.
What you will need to succeed:

• College diploma or equivalent.

• Experience in customer service, telecommunications, or claims assistance.

• Bilingual in English and French to assist clients in both languages.

• A third language will be considered an asset.

• Excellent communication skills and professionalism.

• Strong customer service orientation.

• Ability to work in a dynamic, team-based environment.

• Strong computer skills including Microsoft Office and Internet use.