Job Description & How to Apply Below
- Durée de l'emploi:
Permanent - Langue de travail:
Bilingue - Heures de travail: 40 hours per week
- Education:
- Expérience: Education
- Secondary (high) school graduation certificate
- or equivalent experience Tasks
- Answer written and oral inquiries
- Answer inquiries and provide information to customers
- Arrange for refunds and credits
- Issue receipts and other forms
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Receive and log complaints
- Maintain and manage digital database
- Answer clients' inquiries and provide information
- Provide customer service Computer and technology knowledge
- Google Drive
- Zendesk
- Word processing software Type of experience
- Call centre Security and safety
- Basic security clearance Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment Personal suitability
- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Reliability
- Team player
- Ability to multitask
- Dependability
- Quick learner Screening questions
- Do you have experience working in this field?
- Do you meet the language requirements listed in the job posting for the position (English or French)? Experience
- 1 year to less than 2 years Employment terms options
- Day
- Weekend Health benefits
- Dental plan
- Health care plan
- Paramedical services coverage
- Vision care benefits Financial benefits
- Group insurance benefits
- Life insurance Long term benefits
- Maternity and parental benefits Other benefits
- Free parking available
- Other benefits
- Team building opportunities
- Parking available
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