Customer Service Lead - Aviation

Position: Customer Service Lead - Aviation Sector
Location: Dorval

Step into a pivotal role as a Customer Service Lead at an airline subsidiary. Drive excellent service and support through effective communication and operational execution in a dynamic environment.

In this managerial position, you will act as the primary interface between airline clients and internal staff. Your responsibilities will include addressing customer requests, supervising corrective actions, and ensuring all operational details are communicated clearly. You'll also play a vital role in maintaining quality service and building lasting client relationships.

Key Responsibilities:

• Create new technical data sheets and manuals

• Log customer complaints in the Quality Management System

• Monitor and update client price lists

• Coordinate menu presentations with clients and kitchen staff

• Verify pricing on initial flights each cycle

Requirements:

• Background in customer service and operations management

• Strong analytical and problem-solving skills

• Experience in the food service or airline industry

• Excellent interpersonal communication abilities

• Capability to work under pressure and manage priorities

Your leadership in customer service and operations will contribute significantly to client satisfaction and business success.
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