Bilingual Customer Success Specialist

Location: Dorval

Join the Joseph Ribkoff team as a Bilingual Ecommerce Customer Success Specialist. You will provide exceptional support in both English and French, ensuring a premium customer experience.

This role is vital in assisting customers with their inquiries via phone, chat, and email. You will handle order management, returns, and product-related questions while striving to improve overall customer satisfaction. Quick resolution of queries will help foster loyalty among our clientele in a vibrant ecommerce environment.

Key Responsibilities:

• Handle customer inquiries across multiple channels

• Support orders and provide product guidance

• Offer resolutions while reflecting the brand's values

• Maintain accurate documentation of customer interactions

• Identify ways to enhance the customer experience

Requirements:

• At least 2 years in customer service, preferably ecommerce

• Proficient communication skills in English and French

• Experience managing inquiries through various platforms

• Attention to detail and organizational skills

• Familiarity with customer service tools like Gorgias

Enhance customer relationships and brand loyalty with your expertise at Joseph Ribkoff's ecommerce division.
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