Aviation Customer Service Manager

Position: Aviation Customer Service Manager Role
Location: Dorval

Take on an impactful role as a Customer Service Manager within the aviation industry. Focus on maintaining high-quality service standards while managing client relationships and operational processes.

This position requires you to bridge the gap between airline customers and internal teams, ensuring alignment on flight schedules, billing, and service quality. You'll handle customer inquiries, oversee corrective actions, and monitor compliance with operational standards, all while fostering strong ties with stakeholders to enhance business growth.

Key Responsibilities:

• Create plating guides and menus for airlines

• Respond to and document customer complaints

• Set client pricing and monitor costs for meals

• Act as the local representative in client meetings

• Ensure proper communication of flight-related information

Requirements:

• Significant experience in customer service management

• Strong organizational and communication skills

• Familiarity with pricing strategies and operations in aviation

• Skill in developing client relationships and partnerships

• Proven capability to manage multiple priorities simultaneously

Utilize your customer service expertise and operational knowledge to drive excellence in the aviation sector.
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