Customer Success Representative

Position: Customer Success Representative at Joseph Ribkoff
Location: Dorval

Join Joseph Ribkoff as a Customer Success Representative focused on ecommerce. Provide professional assistance via multiple channels to ensure high-quality customer experiences in both English and French.

This role supports customers with inquiries related to orders, exchanges, and product availability, delivering world-class service. You’ll be responsible for accurately documenting interactions while collaborating across various internal teams for smooth order fulfillment. Your efforts will significantly enhance customer satisfaction in a dynamic ecommerce setting.

Key Responsibilities:

• Handle customer inquiries across phone, chat, and email

• Support customers with issues regarding orders and returns

• Offer styling and availability guidance to shoppers

• Accurately document customer interactions

• Collaborate with internal teams for successful fulfillment

Requirements:

• Minimum of 2 years in customer service, ecommerce preferred

• Bilingual in English and French, both written and spoken

• Strong knowledge of ecommerce platforms

• Excellent written communication skills

• Passion for fashion and brand experience

Use your expertise to foster long-term loyalty within Joseph Ribkoff’s esteemed customer base.
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