Customer Service Specialist at Greenlite

Location: Pointe-Claire

Elevate the customer experience as a Customer Service Specialist with Greenlite. Deliver friendly support via phone and email, ensuring satisfaction and effective communication.

Greenlite, a woman-owned and diversity-focused company, seeks a Customer Service Representative to enhance customer interactions. You will manage inquiries, document records, and utilize your strong Excel skills to track service metrics. Ideal candidates will demonstrate professionalism, excellent communication, and problem-solving abilities.

Key Responsibilities:

• Respond to customer inquiries promptly via phone and email

• Maintain accurate records and documentation of customer interactions

• Track service metrics using Microsoft Excel effectively

• Prepare reports and summaries as needed for management

• Process customer requests while ensuring high satisfaction levels

Requirements:

• Exceptional communication skills in English, both verbal and written

• Friendly and professional demeanor with customers

• Advanced proficiency in Microsoft Excel and Office Suite

• Strong organizational skills and attention to detail

• Ability to multitask in a dynamic environment

Support Greenlite’s mission of energy efficiency while providing stellar customer service.
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