Associé Au Service Client À Distance Bilingue​/Heure Dollard Des Ormeaux; Dollard-Des Ormeaux

Responsibilities

The Tier 1 Patient and Member Support Representative plays a critical role in providing outstanding customer service to patients and members within a call center environment. This position involves managing inbound calls, emails, and chats to address inquiries, resolve issues, coordinate queues, and provide information about Teladoc Health services. The representative ensures high customer satisfaction by addressing concerns professionally and efficiently, while occasionally handling crisis situations.

The role requires working independently as well as collaboratively as part of a dynamic team.

Outstanding telephonic communication abilities, enabling explicit and articulate explanations of complex concepts to a diverse member base. Superior problem‑solving capabilities and organizational acumen to address challenges effectively. Exceptional empathy, actively engaging with members and patients, demonstrating a genuine understanding of their needs. Exemplary organizational skills, adept at managing multiple competing priorities in a high‑paced environment. A keen ability to adapt to new processes and thrive in a rapid‑paced work environment.

Bilingual English and French is a requirement.

Earn $24 CAD per hour. Minimum commitment of only 15 hours per week, with the option to work more hours if desired. Flexible work schedule opportunities:
Monday to Friday 5:00 AM-9:00 AM EST, Thursday and Friday 8:00 PM-12:00 AM EST, Saturday and Sunday 5:00 AM-10:30 AM EST. Gain in-demand experience in both healthcare and tech and build your resume with industry‑relevant skills in virtual healthcare, patient communication, and crisis handling.