Customer Success Specialist at Joseph Ribkoff

Location: Dorval

Elevate customer experiences as a Customer Success Specialist at Joseph Ribkoff in Montreal. Engage with clients via phone and email, ensuring a high-quality service and efficient support.

In this role, you will cultivate strong relationships, assist sales representatives, and drive client satisfaction within your assigned territory. Joseph Ribkoff seeks candidates with 2-3 years of relevant experience in sales or customer service, particularly within the fashion industry. Utilize your skills to identify sales opportunities and support clients effectively.

Key Responsibilities:

• Handle incoming calls with professionalism and efficiency

• Process customer orders and inquiries accurately

• Identify and assess customer needs and opportunities

• Build relationships through effective communication

• Support assigned Sales Representatives and track reports

Requirements:

• 2-3 years in sales or customer service, ideally fashion

• Bilingual in French and English for communication

• Strong negotiation and multitasking abilities

• Familiarity with CRM software and D365 preferred

• Available full-time, Monday-Friday, during business hours

Bring your communication and relationship-building skills to enhance customer satisfaction at Joseph Ribkoff.
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