Customer Experience Manager in Dollard-des-Ormeaux

Location: Dollard-des-Ormeaux

Elevate customer interactions as the Manager of Customer Experience at TD in Dollard-des-Ormeaux, Quebec. Lead a dynamic team to create impactful customer connections every day.

As a Manager of Customer Experience, you will guide your team towards operational excellence while meeting customer demands in personal and commercial banking. Your leadership will inspire exceptional customer service, foster team growth, and improve compliance with established guidelines. This role merges mentorship with strategic planning to ensure a superior customer experience.

Key Responsibilities:

• Mentor and coach team for better customer interactions

• Oversee employee scheduling and operational compliance

• Collaborate with partners to meet diverse customer needs

• Support frontline staff in resolving customer complaints

• Lead efforts in continuous improvement of branch operations

Requirements:

• Undergraduate degree or 3+ years in similar role

• Knowledge of banking solutions and operational functions

• Proficient in MS Office and internet applications

• Strong organizational and time management skills

• Effective communicator with influential leadership

Drive exceptional customer experiences while leading a passionate team at TD in Dollard-des-Ormeaux.
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