Bilingual Call Centre Agent

Position: Bilingual Call Centre Agent at Brink's
Location: Montreal

Unlock your potential at Brink's as a Bilingual Call Centre Agent. Support customers in both English and French while resolving their inquiries and ensuring satisfaction in a collaborative environment.

Joining the Brink's National Client Services team means being at the forefront of customer support excellence. The ideal candidate will be fluent in English and French, with a minimum of two years in call center or technical support roles. Your work will focus on troubleshooting and efficiently addressing customer needs while contributing to team objectives.

Key Responsibilities:

• Address customer inquiries through phone and email

• Provide comprehensive support for Brink's services

• Diagnose and resolve technical challenges

• Collaborate to ensure efficient customer service

• Distribute operational reports regularly

Requirements:

• Fluency in English and French, written and spoken

• 2+ years of call center/customer service experience

• Strong problem-solving abilities, calm under pressure

• Excellent communication and technology skills

• Focus on teamwork and continuous improvement

Deliver exceptional customer service experiences with Brink's through effective bilingual communication.
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