Parts and Service Associate at ProSlide

Support clients globally as a Parts and Service Associate with Pro Slide. This in-office role in Ottawa involves quote development and handling customer requests effectively.

You will manage incoming requests through an electronic ticket system while facilitating customer quotes for parts. Interacting with various internal teams, this role ensures the accuracy of commercial transactions and oversees follow-up communications related to orders. Attention to detail and customer interaction are crucial in this position to maintain service quality.

Key Responsibilities:

• Handle incoming customer requests via electronic ticketing system

• Develop accurate customer quotes based on parts requests

• Ensure proper commercial handling prior to dispatch

• Follow up on quotes and order reception for invoicing

• Provide information on warranties and installation instructions

Requirements:

• High School or College Diploma with parts training

• 2-3 years experience in a parts department

• Proficiency in ERP systems for order management

• Strong MS Office skills, especially Excel

• Excellent communication abilities in verbal and written forms

Bring your analytical skills and customer focus to Pro Slide’s Parts and Service team and enhance customer experiences.
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