Customer Service Agent at Reitmans

Location: Montreal

Enhance your career as a Customer Service Agent at Reitmans (Canada) Limited, providing exceptional service and support in this temporary role. Engage with customers across all channels while building long-lasting brand loyalty.

This role is essential for candidates who thrive in customer-facing environments. As a Customer Service Agent, you will be the primary contact for our customers, documenting interactions and resolving issues effectively. With one year of experience in customer service, you will utilize your bilingual skills in English and French to facilitate communication and exceed performance metrics.

Key Responsibilities:

• Serve as primary point of contact on all channels

• Document detailed customer interactions accurately

• Liaise between customers and internal departments

• Maintain expert knowledge of policies and merchandising

• Deliver exceptional, memorable customer experiences

Requirements:

• One year of customer service experience

• Bilingual in English and French, oral and written

• Proficient in Microsoft Office suite

• Strong decision-making and deadline management

• Ability to meet performance metrics and quality standards

Become the vital connection between Reitmans and its customers while showcasing your customer service talents.
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