Customer Service Professional - Bilingual III

Location: Montreal

Our client, a top banking client in Canada is looking to hire a Customer Service Professional - Bilingual III X 8 Positions for their team with a contract for 1 year with potential extension or conversion to Permanent. This role is Hybrid. Tuesday/Wednesday/Thursday in the office for their Primary

Location:

Halifax Nova Scotia OR Montreal, Quebec OR Waterloo, Ontario.

Schedule

Hours:

Rotating work schedule a week at a time to accommodate customer calls from other time zones will be required (rotating start times between the hours of operation 8:00am - 12:00am AST /7:00am - 11:00pm EST Monday - Friday, and Saturday-Sunday 9am-9pm AST /8:00am - 8:00pm EST. Open 365 days per year). The Customer Service client base is Canada-wide. Flexibility is needed as client demand changes.
Training: will work 8am - 4pm during training period

Job Description
As a Customer Service Professional, you will be responsible for managing all aspects of customer service and addressing customer needs through inbound phone, email, and potential outbound follow- up services, all pertaining to Internal Bank's products. Must have strong interpersonal, customer service and communication skills.

Candidate Requirements/Must Have

Skills:

Call center experience

3+ Previous customer service experience in a contact center, retail environment or service industry.

A continuous learner. Willing to learn new applications, products and services and stay up to date with knowledge articles.

You have exceptional technical capabilities, research skills and your attention to detail is always a priority. With an ability to learn and navigate through various administration systems simultaneously.

A solution driven mindset, problem solving and decision-making skills.

Billigual - fluent in english/french

Nice-To-Have

Skills:

Tech savvy

Call center experience within bank environment or financial institution.

Education:

o Bachelor's degree

Additional Soft Skills

You excel in a fast-paced, ever-changing environment while exhibiting a calm and professional manner.

You are confident in your ability to learn and apply information quickly.

You will contribute to building a supportive, diverse, and thriving workplace. Being a part of a high performing team, supporting one another.

Reliable and accountable for meeting your key performance indicators.