Customer Experience Manager

Elevate customer satisfaction at TD Canada Trust as a Customer Experience Manager in Montréal, Quebec. Lead a team to foster lasting connections and enhance service excellence across all interactions.

At TD Canada Trust, we fortify relationships with customers in a dynamic and fast-paced environment. This managerial role requires over three years of relevant experience and an undergraduate degree, focusing on operational excellence and team leadership. You will ensure compliance, develop strategies for effective customer interactions, and mentor staff to promote a legendary experience.

Key Responsibilities:

• Mentor team by showcasing exceptional customer interaction

• Maintain employee scheduling to meet compliance requirements

• Collaborate with partners to address customer needs

• Resolve complaints, acting as a point of escalation

• Coach staff on effective customer conversation tactics

Requirements:

• Undergraduate degree with 3+ years of experience

• Knowledge of processes and banking solutions

• Proficient in MS Office and applications

• Strong organizational and time management skills

• Tactful communicator able to exchange ideas concisely

Drive meaningful customer interactions and enhance service delivery in your role at TD Canada Trust.
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