Customer Service Supervisor for Ambassadors

Location: Dorval

Enhance traveler experiences at Montréal Airport as a Customer Experience Supervisor. Bring your leadership and customer service expertise to this rewarding role.

As a part of the vibrant team at Montréal Airport, you will supervise a group of over 10 Ambassadors, focusing on improving service quality and operational efficiency. Your tasks include managing daily schedules, providing essential training, and effectively resolving issues that arise. Communication with both your team and airport management will be essential as you strive to create welcoming experiences for all travelers.

Key Responsibilities:

• Supervise a team of Ambassadors daily

• Organize and fine-tune operational processes

• Conduct service quality checks during shifts

• Implement training programs for continuous improvement

• Handle administrative tasks related to team management

Requirements:

• A minimum of 2 years in team management roles

• Required bilingual proficiency in French and English

• Strong interpersonal skills for effective communication

• Flexibility to work various shifts, including evenings

• Proven leadership and motivational skills

Utilize your customer service skills to foster a positive atmosphere at Montréal Airport.
#J-18808-Ljbffr