Concierge

An Update About Our Organization  There has never been a more exciting time to grow your career with CLV Group!
With the July 2026 acquisition of Inter Rent, we have strengthened our national presence and united two established organizations with a shared commitment to our people, our residents, and the greater communities we serve.
Together, we are building something truly remarkable. With the combined talent and resources of both teams, we’re accelerating our growth while advancing some of the most ambitious projects in our history.
Learn more about CLV GROUP here.
Learn more about our recent acquisition of Inter Rent REIT here.
Who We Are  For more than 50 years, CLV Group has specialized in building vibrant communities that our residents across Canada are proud to call home. Our standard of excellence is no accident – it’s driven entirely by our amazing people.
Our dynamic, integrated real estate platform spans investments, acquisitions, development, asset management, property management and corporate services. That breadth creates opportunities for our people to contribute across the full real estate lifecycle and take on challenges that accelerate their growth.
At CLV Group we’re expanding quickly, investing boldly, and building for the future. If you’re looking to develop a meaningful career with extraordinary potential, we’d love to hear from you.
About the role  The concierge focuses on redefining the residential rental experience, by providing bespoke services, one of a kind community programming, and outstanding customer service.
Pro-actively anticipating the needs of residents and guests, the concierge offers services to assist in overcoming challenges, personalizing the delivery of the service to meet the specific needs of each resident.
The concierge is an ambassador representing the community, & leadership team and is the primary person to interact with residents and guests.
Responsibilities will include:
Facilitate in the arrival and departure of LIV Extended Stay guests;
Assist guests in making LIV Extended Stay reservations
Promote and secure bookings for optional services (Housekeeping, Dog Walks, Pet Vacations, Dry Cleaning, Fitness Classes, and more);
Complete dog walks, and pet home visits as scheduled;
Promote and secure reservations of common amenity spaces for private resident events;
Help facilitate private events;
Providing access control services to keep the community secure;
Managing the reception and storage of parcels and deliveries to the residents;
Maintaining a work environment of cleanliness and organization;
Assuring prompt and positive action on all resident questions and suggestions, as well as providing follow up to inquiries regarding services and community issues;
Acknowledging and greeting all residents and guests with utmost courtesy and urgency;
Using a high degree of creativity in meeting the individual needs of residents;
Operating independently with minimal supervision;
Using professional telephone etiquette in handling resident requests, with the utmost discretion;
Resolving residents’ complaints through the approach of a win/win solution;
Assisting in coordinating resident’s move in and move out;
Providing administrative support;
Maintaining logs and all applicable data sheets;
Implementing recycling or other related cost-saving environmental programs;
Providing updates to corporate systems, and
Other related duties as required.
Qualifications   Minimum two years prior hospitality experience.
Some higher education or vocational training specializing in the hospitality industry desired.
Good geographic knowledge of the surrounding area.
Must be able to communicate in English, both spoken and written. A second language is desirable.
Must be comfortable working with animals
Ability to apply common sense understanding to carry out instructions.
Ability to read and interpret documents such as operating and procedural manuals.
Requires strong organizational, decision-making and interpersonal skills.
Ability to be detail-oriented while maintaining thorough follow-through.
Ability to multi-task and to work well under pressure.
Ability to use independent judgment to handle any customer…