RBC Bilingual Operations Specialist

Take on the challenge of a Bilingual Operations Specialist with RBC in Montréal. This full-time position requires you to deliver precise information on credit card policies across shifts.

In this role, you will be part of the CARDs EAC Team, tasked with supporting internal service partners with inquiries in both English and French. Your strong analytical skills and commitment to client service are crucial as you navigate a fast-paced work environment while completing various operational tasks.

Key Responsibilities:

• Communicate credit card procedure details effectively

• Provide swift problem resolution using available resources

• Manage multiple client requests accurately

• Support partners with knowledge and guidance

• Maintain a superior customer service standard

Requirements:

• Bilingual (English and French) proficiency

• Experience with fast-paced call environments

• Ability to prioritize and multitask

• Technical aptitude for learning new systems

• Previous call center experience is beneficial

Bring your bilingualism and operational expertise to RBC and support our community.