Customer Retention Specialist at Nuovo Artistic Studios

Elevate client experiences at Nuovo Artistic Studios as a Customer Retention Specialist in Montreal. Your focus on client engagement will ensure every visitor to the studio feels excited and supported before their photoshoot.

In this pivotal role, you will utilize your sales skills and empathetic communication to maximize studio attendance and minimize cancellations. With 2-5 years of experience in customer care or related fields, you will engage with clients through proactive outreach, address concerns, and manage logistical support on the day of the shoot. Your positive energy will create an inviting atmosphere for every client.

Key Responsibilities:

• Conduct outreach to confirm and engage clients

• Overcome objections to reduce cancellations

• Manage logistical support on the day of scheduled sessions

• Drive rescheduling efforts for missed appointments

• Collaborate with teams to enhance the client experience

Requirements:

• 2-5 years in customer service and sales roles

• Charismatic communication skills and persuasive abilities

• Ability to remain calm under pressure

• Fluent English speaker;
French/Spanish is beneficial

• Comfortable with CRM and scheduling software

Your role is pivotal in fostering positive client experiences at Nuovo, enhancing both retention and artistry.