Call Center Agent

Your responsibilities...

• Be the voice of Transat by answering inbound calls from customers and travel agents for reservations or flight changes
• Promote Transat products (e.g. seat selection, baggage, special services, insurance, etc.)
• Guide our customers during their navigation on our websites
• All of this, with great listening skills, empathy and a sincere desire to offer an outstanding service

Not to mention...

• A schedule based on fluctuations of anticipated calls and confirmed in advance according to your preferences. Here are two possibilities based on a full time 37.5h :
  • Rotating schedule day/evening, with availabilities from 7am to 11pm, 7 days a week.
  • Evening schedule, with availabilities from 1pm to 11pm, 7 days a week.
• A dedicated training program with personalized accompaniment to learn our different products and systems and ensure your success with us.
• Different possibilities at your disposal for you to work hassle free:
  • From our Montreal office, located at 300 Léo-Pariseau, a few steps away from Mount Royal Park if you like a nature escape during your lunch time
  • From your home, to enjoy your comfort and reduce your commuting carbon footprint
  • Any combination of the two, according to your wishes and the flexibility you need

Are you interested? Let’s discuss this further more if you are...

• Comfortable using various computer systems and applications
• Known for having great customer service skills
• Bilingual (mandatory)

Send us your application now, our team saved you a seat!

Keep an eye on your e-mail, as a team member will contact you if your application is selected for an interview. (also check junk mail)

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Employment Equity

At Transat, we foster an environment where inclusiveness, respect and equity reign. We endeavour to build a workforce that reflects the diversity of our customers as well as the communities to which we travel. We encourage women, members of visible minorities, ethnic minorities, aboriginal peoples as well as people with disabilities to submit their candidacy. Transat will accommodate people with disabilities throughout the recruitment and selection process.

If you require an accommodation, please contact us in order to work together in meeting adequately your needs.