Bilingual Customer Service Professional

• Provide customer service to policyholders, agents, and partners in French and English via inbound calls, email, and chat
• Handle a high volume of inquiries, analyze issues, and deliver proactive solutions
• Use advanced technology and software to document interactions accurately and resolve concerns efficiently
• Build trust and positive relationships through empathy and emotional intelligence
• Stay informed about products, services, and industry regulations
• Collaborate with colleagues and other departments to resolve complex issues

• Bilingual verbal and written proficiency in French and English
• Experience in a fast-paced customer service environment
• Strong technical skills and ability to navigate multiple systems
• Availability for schedules between 7:00 a.m. and 11:00 p.m. ET on weekdays and 8:00 a.m. and 8:00 p.m. ET on weekends
• Call center experience, especially within financial services, considered a strong asset

Demonstrates bilingual proficiency in French and English, providing exceptional customer service in a fast-paced environment. Utilizes strong technical skills to navigate multiple systems and deliver effective solutions while building trust through empathy and collaboration.

• Bilingual Proficiency in French and English
• Customer Service Experience
• Technical Skills
• Call Center Experience
• Financial Services Knowledge

• Empathy
• Emotional Intelligence
• Collaboration

• Policyholder
• Agents
• Partners
• Inquiries
• Proactive Solutions
• Complex Issues
• Industry Regulations

• Advanced Technology
• Customer Service Software