Bilingual Customer Service Agent at Eden Park

Location: Montreal

Transform customer experiences at Eden Park as a Bilingual Customer Service Representative. Use your fluency in English and French to provide exceptional service and support.

Eden Park, a part of Fairstone Bank, seeks a dedicated professional for a full-time role. You will assist customers with service inquiries, payment adjustments, and product issues while ensuring an outstanding customer experience. This hybrid position requires a mix of in-office work and flexible hours to accommodate customers across varying schedules.

Key Responsibilities:

• Provide excellent service to all customer interactions

• Handle customer inquiries via calls and emails promptly

• Resolve challenges by understanding customer needs

• Make changes to customer payment and insurance information

• Conduct friendly onboarding calls with new clients

Requirements:

• Fluency in English and French communication skills

• Strong conflict resolution and decision-making abilities

• Calm demeanor during difficult situations

• Proficiency in Microsoft Office Suite and Outlook

• Clear criminal reference check

Bring your passion for customer care and bilingual skills to Eden Park's team and make a difference.
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