Team Lead After-Sales at Birks

Position: Team Lead for After-Sales at Birks
Location: Montreal

Elevate client interactions as a Team Lead for After-Sales Service at Birks, a leader in luxury jewelry. Guide a team focused on delivering exceptional after-sales support and service.

As a Team Lead, you will develop your team while managing client inquiries and coordinating after-sales operations. By collaborating with internal and external partners, you'll be crucial in enhancing the service experience and achieving defined objectives.

Key Responsibilities:

• Develop and coach the After-Sales Service team

• Address client concerns and inquiries effectively

• Oversee after-sales service processes and requests

• Work closely with suppliers and partners for seamless service

• Monitor and enhance service performance metrics

Requirements:

• 2+ years in supervisory or after-sales service roles

• Background in luxury retail or jewelry preferred

• Strong leadership and team-building skills

• Bilingual communication skills in French and English

• Expertise in Microsoft Office, particularly in Excel

Lead a dedicated team to provide outstanding after-sales service at Birks, creating meaningful experiences for clients.
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