TTEC Bilingual Customer Service Representative

Become a Bilingual Customer Service Representative at TTEC, working remotely in Canada. Leverage your Spanish and English skills to assist vehicle owners and enhance their experience across multiple communication platforms.

This role is perfect for those with customer service expertise and a passion for problem-solving. Engage with clients to resolve issues regarding vehicle ownership, warranty information, and app functionality. With a background of at least six months in customer service, you'll ensure customers feel supported and understood during every interaction.

Key Responsibilities:

• Address customer inquiries through phone, chat, and email

• Support users with vehicle and app-related questions

• Troubleshoot connected services and provide guidance

• Document all customer interactions thoroughly

• Escalate complex issues to specialized teams

Requirements:

• Bilingual in Spanish and English

• Minimum six months of experience in customer service

• Background in automotive or product support is a plus

• High school diploma or equivalent

• Stable wired internet connection with minimum 30 mbps

Enhance your customer support abilities while contributing to TTEC's reputation for excellence.