Call Center Agent at Transat

Elevate your career as a Call Center Agent with Transat, offering full-time, remote or hybrid work opportunities. Deliver excellent customer service for flight bookings and inquiries.

At Transat, we seek individuals passionate about customer service for our Call Center Agent position. Primary responsibilities include handling inbound calls from customers and travel agents regarding reservations and changes, promoting Transat products, and guiding users on our websites. Empathy and strong listening skills are essential to ensure exceptional service.

Key Responsibilities:

• Answer inbound customer and agent calls promptly

• Promote Transat products like seat selection and insurance

• Guide users during website navigation

• Ensure outstanding customer service with empathy

• Adapt schedule according to call volume and preferences

Requirements:

• Comfortable using various computer systems

• Proven customer service skills

• Good knowledge of English;
French preferred in Quebec

• Flexibility for full-time work with rotating or evening shifts

• Willingness to learn new systems and products

Join Transat to enhance your customer service expertise while enjoying a fulfilling work environment.