Customer Success Specialist

• Deliver high-quality, empathetic, and exceptional customer service in the contact center
• Handle routine account updates and complex, time-sensitive transactions
• Resolve varied inquiries from clients’ valued shareholders using interpersonal and problem-solving skills supported by technology
• Communicate daily with clients based in the United States and Europe
• Build trust and maintain accuracy and attention to detail
• Participate in comprehensive training designed to support role success

• Strong customer service skills
• Empathy and readiness to help, especially in challenging situations
• Clear and confident communication; ability to stay calm under pressure
• Ability to handle a wide range of calls, from routine inquiries to sensitive conversations
• Strong problem-solving skills
• Ability to multitask in a fast-paced environment
• Comfort using technology to support customer needs
• Strong verbal communication skills
• Ability to build trust
• Accuracy and high attention to detail
• Proficiency in English required
• Bilingual French and English preferred but not required
• Ability to work Canadian holidays, with some exceptions

Demonstrates strong customer service capabilities with a focus on empathy, problem-solving, and effective communication. Proficient in handling diverse inquiries while maintaining accuracy and attention to detail in a fast-paced environment.

• Customer Service Skills
• Problem-Solving Skills
• Clear Communication
• Attention to Detail
• Bilingual French and English

• Proficiency in English
• Multitasking
• Technology Utilization

• Empathy
• Interpersonal Skills
• Calm Under Pressure
• Trust Building

• Contact Center
• Client Inquiries
• Time-Sensitive Transactions
• Routine Account Updates